221 Panorama Drive, Constantia Kloof, Roodepoort
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Frequently Asked Questions

How do I buy a product?
Find the product you wish to buy

Keyword search boxes are located on nearly every page of the website. You will also find links to browse lists and more detailed product-specific searches in the top and left navigation bars of each department. When you find a product that interests you, click the title or name of the product to see its details, including availability and dispatch estimate times.

Add to cart

Found the products you want to buy? Click on Add to Cart. Your shopping cart contains all the products that you have selected to buy. Once you’ve added a product to your shopping cart, you can go back and keep searching and adding more products to your cart. You can access the contents of your shopping cart at any time by clicking on the orange cart button at the top right of any page on the EnergyOn website.

Checkout
  1. Click Proceed to Checkout after you’ve reviewed the items in your Shopping Cart.
  2. If prompted, sign in to your existing account or create a new account if this is your first order.
  3. Enter or choose your delivery address.
  4. Choose your payment method. Be sure you’ve applied any Gift Vouchers or coupon codes you want to use on your order.
  5. Review your order details and complete payment.
How do I register an account?

To register as a user, click on Register at the top of the EnergyOn website to create an account. This can also be done during the Check Out process after adding your products to the cart.

Payment Methods

Payment can be made via:

  • Payfast: Credit & Debit Card
  • Payfast: Instant EFT
  • EFT: Direct electronic funds transfer into the EnergyOn FNB bank account. Funds will have to clear before your order will be accepted. No cash deposits allowed!
Can you help me to choose the right solution?

Yes. We can assist you with any of the following grid-tied or off-grid designs and power solutions:

  • A small battery backup solution to keep your internet online during load shedding;
  • Camping;
  • Telecoms Infrastructure;
  • Homes (small to large);
  • Office energy solutions;
  • Industrial
  • Retail
  • Agricultural
  • CCTV & Security
  • Or other scenarios requiring smart energy solutions.

Click here to contact us with your requirements so we can help you build the correct combination of products to build the solution that meets your specific needs.

Can Energy On install the products I bought?

Unfortunately not, however, EnergyOn has partnered with multiple ECA(SA) registered Electrical Contractors and contractors to do complete solar and/or electrical installations with the required COC (Certificate of Compliance) issued after installation.

Contact us for more information.

Does Energy On offer on-site product support?

All products bought include telephone and remote support during the standard EnergyOn warranty period, during normal office hours.

Onsite installation and/or ongoing support can be arranged at an additional cost.

Does Energy On keep stock on all listed products?

To offer the best possible price to you, we do not hold stock on all the products listed on the website and rely on our trusted suppliers to hold stock in their warehouses in South Africa. We do our best to align estimated delivery dates with stock held in the EnergyOn and supplier warehouses in South Africa. Should any product not be in stock in South Africa after placing your order, we will notify you to recommend a different product in stock, give you the option to wait for the stock to arrive, cancel your order for a credit or refund you in full.

Refer to our Terms & Conditions for more information.

Are Lithium Batteries worth the additional cost?

Yes, absolutely!

EnergyOn has decided to not sell any Lead-Acid based batteries or products to only offer the latest best products available.

The LiFePO4 Lithium batteries we sell have many advantages over Lead-Acid based AGM/Deep Cycle/Flow/other batteries including:

  • Use 90% of the stated battery capacity per cycle, compared to 30-50% on older technologies.
  • Over 90% charge/discharge efficiency to get almost every bit of energy out of the battery you put in, compared to approximately 60% on Lead-Acid.
  • Handle from 2000 to 6000 charge/discharge cycles to last for 5 to 15 years of daily use, compared to approximately 600 cycles and 2 years on Lead-Acid.
  • 2 to 10 years warranty on your battery, compared to no warranty on Lead-Acid batteries.
  • Safely charge your battery from empty to full in 2 hours using the correct charger, compared to only being able to charge a Lead-Acid battery in 10 hours.
  • Our lithium batteries are about ¼ lighter than Lead-Acid batteries.
  • Our lithium batteries are about ½ the size of a similar-sized Lead-Acid battery.
  • Our lithium batteries can safely handle a much wider range of temperatures, compared to 20 degrees celsius recommended for Lead-Acid batteries.
  • Safely deliver 5 to 10 times more power to loads when comparing to Lead-Acid.

When taking these factors into consideration, LiFePO4 Lithium batteries are 2 to 4 times more cost-effective than Lead-Acid batteries.

Can I pay using EFT?

Yes, EnergyOn has two EFT payment options. Instant EFT via Payfast or normal EFT via direct electronic funds transfer into the EnergyOn FNB bank account.

The Payfast Instant EFT (via Payfast) is a payment service that allows you to pay via EFT without the hassle of a waiting period or additional fees.

The Payfast Instant EFT is the preferred payment option available to all customers who bank with Capitec, ABSA, First National Bank, Investec, Nedbank or Standard Bank.

How it works

There are two ways to make an EFT payment using PayFast; Automatic EFT and Manual EFT.

Automatic EFT
  1. Select Instant EFT as your payment option during the checkout process and click on the PayFast option, selecting Instant EFT.
  2. Select your preferred bank.
  3. Login using your internet banking credentials.
  4. Select an account to pay from and enter a reference for your records.
  5. The automated process will navigate and populate the relevant fields on your behalf in the background.
  6. Your bank will send you an OTP (one-time pin) or mobile authentication to your mobile phone to verify the payment.
  7. Enter your OTP or accept the authentication message when prompted.
  8. Payment will then be completed.
Manual EFT (Only available to ABSA, First National Bank, Nedbank and Standard Bank customers)
  1. Select Instant EFT as your payment method during the checkout process and click on the PayFast option, selecting Instant EFT.
  2. Select the “Make an EFT payment from your bank” option at the bottom of the page.
  3. You will be redirected to the PayFast payment engine where you’ll be prompted to pay the appropriate amount via EFT from your internet banking site.
  4. PayFast account details and a unique reference number will be provided to you by PayFast during the payment process.
  5. After completing your EFT payment on your internet banking site, return to the PayFast screen and click the “COMPLETE” button.
  6. Receipt of your payment will be verified and your order completed.
  7. You will be notified of successful payments and completion of your order via email.
Is it safe?
  • PayFast guarantees the highest levels of security when paying online.
  • PayFast has a Thawte EV SSL encryption certificate which gives our payment processing service an extremely high level of security.
  • PayFast acts as a proxy between the buyer and the bank to facilitate a faster, safer and easier payment process for both the buyer and the seller.
  • Your online banking login details are NOT stored by EnergyOn or PayFast.
Can I pay with cash?

No. EnergyOn does not accept any cash payments.

When will my Instant EFT payment clear?

When paying by Instant EFT, there will be no waiting period before your payment is received and your order is authorised.

When will my credit card be charged?

Your credit card will be charged after the successful placing of your order and the approval of your card. We will notify you if there are any problems with your payment.

What if I don’t have the original shipping packaging for a return?

You are responsible for packing the product safely and securely for return to ensure against damage in transit. Please include the return reference number in the parcel so that we can easily identify your return.

What is Energy On’s return policy?

View our Returns and Refunds Policy for more information.

What if my product stops working (within 6 months of delivery)?

If you notify us of a defect or poor quality within our Standard Warranty period (within 6 months of receiving your original order), you can return it to us at no charge. A ‘defect’ is a material imperfection in the manufacturing of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as a defect:

  • faults resulting from normal wear and tear;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from electrical surges or sea air corrosion;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorised alterations to the product;
  • where the specifications of a product do not suit you, although accurately described by EnergyOn and generally fit for its intended purpose;
  • in relations to Unboxed Deals, signs of handling and/or repackaging.

If your return request falls within this policy and is deemed eligible for a return, once we have inspected the product and validated your return, we will at your choice either:

  • deliver the correct product to you (if the correct product is available) or;
  • credit your account with the purchase price of the product or;
  • refund you with the purchase price of the product.
What if I received a damaged product?

If you notify us within 7 days of damage to your goods occurring on delivery of your order, you can return it to us at no charge and, if stock is available, we will do our best to immediately arrange a replacement. If your return request falls within this policy and is deemed eligible for a return, we will:

  • replace the correct product to you (if the correct product is available) or;
  • credit your account with the purchase price of the product or;
  • refund you with the purchase price of the product.

Unboxed Deals:

If you request a return of an Unboxed Deal and a repair is not possible, we will see if we have an exact replacement Unboxed Deal product in stock but if we don’t, we will credit or refund you. A new product in perfect condition is not considered the same product as an Unboxed Deal and exchange of this kind cannot be granted. This is why Unboxed Deals are discounted, compared to products in perfect condition.

Can I return products?

Yes, products can be returned.

If you’re returning a sale product for a credit, the reduced price paid at the time of purchase will be credited back to you and not the full price.

Refer to our Returns and Refunds Policy for more information.

How long does it take for a refund to be processed once my return is processed?

Credits reflect in your EnergyOn account within 24 hours, but refunds may take a further 3-5 business days to reflect in your bank account.

If I receive the wrong product or the product is not as described on the website, what should I do?

If a product is not what you ordered or not as described, you can return it to us at no charge, provided that:

  • you request a return within 30 days of receiving your order (after 30 days, you can only return a product if it is defective);
  • it is undamaged and unused, with the original labels and stickers still attached;
  • it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (except if it is an Unboxed Deal);
  • it is not missing any accessories or parts;
  • it is not one of these products:
    • a digital product such as an electronic voucher or another digital download;
    • a product which has been personalised for you or made to your specifications.

If your return request falls within this policy and is deemed eligible for a return, once we have inspected the product and validated your return, we will at your choice either:

  • deliver the correct product to you (if the correct product is available) or;
  • credit your account with the purchase price of the product or;
  • refund you with the purchase price of the product.
Can I return a product without accessories?

Unfortunately not – the complete product has to be returned. This means that if a charger is not working, the cables need to be returned as well, as it would need to be tested with the cables once fixed.

Can I cancel my order?

You are entitled to cancel your order prior to the point at which you receive a notification that it is being shipped for delivery. Should you wish to return the product thereafter, you can do so in accordance with our Returns and Refunds Policy.

How do I cancel my order?

Get in touch with us to cancel an item or a complete order.

If the order has not yet been paid for, it can simply be cancelled.

If it has been paid for, you have the option of a credit or a full refund.

Refer to our Returns and Refunds Policy for more information.

Can I change my delivery address?

We, unfortunately, can’t make changes to your delivery address once payment has been received and you have received your Payment Confirmation email.

What are my delivery options?

All EnergyOn orders get delivered to your door by The Courier Guy couriers. During Check-Out, shipping costs are calculated based on your delivery address and included in your payment to EnergyOn.

What will delivery cost me?

All EnergyOn orders get delivered to your door by The Courier Guy couriers. During Check-Out, shipping costs are calculated based on your delivery address and included in your payment to EnergyOn.

When do I get it?

Our picking, packing and delivery are linked to what you order, where you want it delivered and how you choose to pay. So delivery times can vary. Estimates are provided below to help you shop, but always check your emails for the most accurate delivery updates.

Does Energy On ship internationally?

No, we do not ship outside of South African borders at this time.

Will I have to sign for my package?

If you’re not able to receive your package personally you are welcome to address the delivery to a different recipient by updating the delivery address details.

What happens if a product is missing from my shipment?

If you received an incomplete delivery you can contact us here, then our friendly customer service team will be in touch with you to assist.

How do I track my order online?

Regular updates on the progress of your order will be emailed to you. These updates include stock availability from our suppliers, your courier tracking number and other information to keep track of your order

What happens if a product is out of stock?

If a product goes out of stock, it will reflect as such on the website or will no longer be visible on the website.

EnergyOn does not hold stock on all the products sold on the website, but we do our best to reflect the most accurate supplier availability on our website.

Due to the digital nature of our business and relying on supplier stock updates, the opportunity exists for an item to go out of stock after an order is placed. If you have already ordered the product on the website when it goes out of stock, we’ll let you know. You will then have the option to be refunded or credited for any amount already paid by you, or you can wait until the product comes into stock again.

Where’s my order?

You will receive regular email updates on the progress with your order. Your order could reach us sooner than expected but delays also occur. As soon as we are notified of a potential delay, you’ll be the first to know. If in doubt you can ask us a question here.

What happens if an item is out of stock?

If an item becomes out of stock, it will reflect as such on the site.

If you have pre-ordered the item or ordered as part of a “while stocks last” special offer, we’ll let you know. You then have the option to be refunded, or credited or wait until it comes into stock again.

Is it safe to shop with you?

We take the security of your payment and personal information very seriously. See our Terms and Conditions for more details.

What do I do if I forgot my password?

On the Login page click on the link next to ‘Forgot your password?’ and enter the email address that your account was registered with and click ‘Submit‘. We will email you a link to this email address which you can click on to reset your password.

My email address has changed. How do I update this on my current account?
  1. Log in with your email address, that your account was registered with, and your password,
  2. Go to My Account > Account Details,
  3. Change your old email address to your new one and save your changes.
  4. Your new email address will be your new user Login.
How do I sign up for your newsletters?

If you want to hear about great deals, new products and special offers before anyone else, make sure you are signed up to receive our email newsletters. Signing up is easy:

Go to the EnergyOn home page, scroll down to enter your first name, last name and email address.